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The cloud edition of Comindware products is hosted in a cloud environment and while that makes hardware maintenance a non-issue, the software infrastructure needs to be periodically updated to roll up the latest updates. Operating system updates and some of the updates of Comindware product itself require the service to be brought down for a limite … Read More

Very often management of active product and service subscriptions becomes a complex and tedious task. This problem gets even worse when you need to manage different subscription periods and renewals for a single product just because you purchased them at different times. To help mitigate this problem Comindware is currently utilizing the ""subscrip … Read More

​When signing up for any Comindware product subscription (either cloud or on-premise) you automatically get access to our advanced support & maintenance package that include 8x5 (Monday through Friday, 10 am-6 pm EST) access to our support professionals via email, chat and phone.  In case of a business-critical issue, the first response to your … Read More

In this tab you need to specify general information regarding the step. To configure common properties of a task: 1. Fill in the following fields: Step Name — when receiving a task an assignee will see : «Item Title - Step Name». The best practice is to name the step in the verb form («To approve candidate» instead of «Candidate approval»); … Read More

You can set up custom e-mail notifications that the system will generate and send automatically when the workflow moves to a certain step. You can set up e-mail notifications for any Intermediate or End step, but not for Start steps. You can add multiple e-mails for one workflow step. When an automatic e-mail is sent, this is logged in the task his … Read More

In CMW Tracker, you can configure transitions that are performed automatically by condition. Creating conditional transitions makes for more advanced automation of your workflow and is performed using the Comindware Expression language. You can create several different conditional transitions for one step. How it works As soon as a task is moved to … Read More

If your workflow is complex enough, you can break it up into a few simple processes. For example, a business trip execution process might be simplified in the following way: Travel request — the master process. Travel order — the subprocess, containing gathering detailed information about the trip, booking etc. Expenses report — … Read More

To copy a description from the parent task/workflow item to a child task or subtask: 1. Open a workspace, open a necessary application inside a workspace. 2. Click «Workflow Scheme» and double click a required step. 3. In the window that appears, in the «Actions» group click «Task Assignment». 4. Select the «Assign tasks and prepopulate task fields … Read More

You can import user profile information from the Microsoft Active Directory service if your company uses Active Directory in your domain. This saves time in entering user information for every user in your organization. Once integration with Active Directory is established, Active Directory is automatically synchronized with the CMW Tracker user da … Read More

Users can be organized into user groups. Besides users, you can add groups into groups. When a group is added into another one, it inherits privileges of its parent group. You can only limit subgroup privileges, but you cannot assign extra privileges that do not belong to a parent group. To create a user group: 1. Go to «Administration» > «User … Read More